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Customer Service

Important Information

This Serta Warranty covers only the following items during normal wear:

Mattress:

  • Wires that are loose, broken or protruding through fabric.
  • Sagging, that measures 1/2” or greater (being properly measured), only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support.


This Serta Warranty does NOT cover items such as, but not limited to :

  • Mattress sold “as is”, or floor samples, or from second hand parties, non-retail establishment  or received as promo or gift
  • Replacement of another piece
  • Transportation and inspection costs
  • Back pain
  • Comfort preference
  • Bent Perimeter border rods due to moving or bending the Mattress
  • Mattress fabric cover including Fabric stains, soiling or burns
  • Body Impressions
  • Sagging in the mattress that measures less than 1 1/2”
  • Mattress damage due to abuse
  • Mattress damage due to an inappropriate foundation
  • Sheet Fit
  • Mattress height & Size allowance of +/- 1” is a norm
  • Mattress odor: As in any upholstery, new mattress may have odor that will fade overtime
  • Latex and Memory Foam Mattresses : Normal change in softness and recovery time in these materials over time. This does not affect the relieving qualities of these mattresses
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