“Merchant” refers to any entity whose products or samples can be purchased and/or redeemed via the Site or Mobile Application.
“Mobile Application” means SERTA SINGAPORE mobile application
“Services” means the services provided by The SERTA SINGAPORE on the Site or Mobile Application.
“Site” means www.serta.com.sg. “The SERTA SINGAPORE” or “SERTA SINGAPORE” or “we” or “us” or “our” means Singapore Post Limited.
“User Account” means the user account set up by a user of the Site, Mobile Application and/or Services.
2.1 Registration is not required to use most of the functions of the Site or Mobile Application or to access most of the Services. However, registration is required to redeem. This is so that we can provide you with easy access to print your delivery orders, view your past activities and modify your preferences.
2.2 If you are discovered to have registered multiple User Accounts using a single postal mailing address to abuse the Site or Mobile Application or system, they will be deleted automatically without prior notification.
2.3 Each person is permitted to register only once, upon which a User Account will be created.
2.4 If you are under 18 years of age, please seek parental consent before registering.
2.5 Registration is only limited to persons who hold a Singapore postal mailing address.
2.6 The SERTA SINGAPORE reserves the right, at its sole discretion, to refuse or revoke registration to any applicant, and we are not obliged to give a reason for doing so.
- 2.7.1 If you have any questions about the processing of your personal data or about our Policy, if you do not accept the amended Policy, if you wish to withdraw any consent you have given us at any time, or if you wish to update or have access to your personal data, you are welcome to contact us. The contact details are:
Attention to : SERTA SINGAPORE
Email : email@example.com
- 2.7.2 All requests for correction or for access to your personal data must be in writing. We will endeavor to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you.
- 2.7.3 We may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.
- 2.7.4 In many circumstances, we need to use your personal data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required personal data, or if you do not accept the amended Policy or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.
- 2.7.5 We may charge you a fee for responding to your request for access to the personal data which we hold about you, or for information about the ways in which we have (or may have) used your personal data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.
2.8 Once registered, you shall be the sole user and operator of your User Account.
2.9 All User Accounts must be registered with a valid email address that you access regularly, in order that, among other things, moderation emails (where required, including notification emails in respect of registration) and notification emails in respect of redemptions made by you may be sent to you. Any User Accounts which have been registered with temporary email addresses may be closed without notice. We may require Users to re-validate their User Accounts if we believe that they have been registered with an invalid email address.
2.10 All User Accounts must be registered with a valid delivery address in order that any products or Samples redeemed by you may be delivered to you at such delivery address. You are responsible to ensure that the delivery address provided in your User Account is correct and accurate. Only Singapore addresses will be accepted for registration as delivery of products or Samples is only available for Singapore addresses.
2.11 If you use multiple logins for the purpose of disrupting a community or annoying other users, you may have action taken against you, including but not limited to suspension of any or all of your User Accounts.
3. USER ID, PASSWORD AND SECURITY
3.1 In the event that any user ID and/or password is used by you or issued to you by us during the process of your signing up to be a user/member of the SERTA SINGAPORE, you shall protect the secrecy of such user ID and/or password at all times and shall ensure that the user ID and/or password is not revealed or disclosed in any manner whatsoever to any person. You should change your password from time to time to enhance its security. You shall be fully responsible for all use and liability resulting from access to this Site or Mobile Application with your user ID and/or password. We shall not be responsible for unauthorized transactions incurred by you arising from or in connection with the misuse or disclosure of your user ID and/or password.
3.2 Any passwords or rights given to you to obtain information or other contents are not transferable and may only be used by you. You must keep your password confidential and immediately notify us if any unauthorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security is known to you. You agree that any person to whom your user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the Services, the Site and Mobile Application. Maintenance of the confidentiality of your password is your responsibility.
3.3 If you suspect that your password has been compromised in any manner, you shall immediately inform us and change your password.
4. MAILING ADDRESS AND ADDRESS VERIFICATION
4.1 We may correct your postal address information with standardized postal representation to reduce the chances of misdelivery due to an incorrect or incomplete address.
4.2 Upon submission of your mailing address(es) to The SERTA SINGAPORE, you are required to double check the accuracy of the address(es). The SERTA SINGAPORE will not be liable for any loss or misdelivery of any product, sample or voucher as a result of your provision of a wrong/invalid address.
5. RETAIL PRODUCTS, SAMPLES, VOUCHERS
5.1 Any free item (including samples and vouchers) redeemed from The SERTA SINGAPORE is not intended or allowed to be sold. If you do so, your User Account with The SERTA SINGAPORE will be automatically deleted without prior notification.
5.2 We reserve the right to refuse to sell products or provide samples or vouchers to you if it reasonably appears to us that you intend to resell the products, samples or vouchers. In addition, we reserve the right to limit quantities of items purchased or redeemed by you.
5.3 Samples/vouchers/products are subject to availability and will only be provided to you if you have adequate points for redemption or paid the purchase price (whichever applicable) and paid the delivery fee.
5.4 The posting of prices on the Site or Mobile Application is not an offer for sale of goods, and the order confirmation is not an acceptance of an offer to purchase goods. The contract for sale of goods between you and us is not entered into until we charge a valid credit card or otherwise accept payment from you.
6. TITLE AND DELIVERY OF PRODUCTS, SAMPLES AND VOUCHERS
6.1 All products, samples and vouchers shall be delivered via post.
6.2 All title and risk of loss and damage of products, samples and vouchers will be passed to you when your order is dispatched by The SERTA SINGAPORE.
6.3 The SERTA SINGAPORE will deliver the products, samples and vouchers according to the instructions in your order as accepted by The SERTA SINGAPORE. In the event the wrong products, samples and/or vouchers are delivered to you, please take a photo of such wrong products, samples and/or vouchers and send it to firstname.lastname@example.org for verification purposes. Upon verification, we will redeliver the correct products, samples and/or vouchers (as the case may be) to you. You are not required to return the wrong products, samples and/or vouchers to The SERTA SINGAPORE.
6.4 For the avoidance of doubt, The SERTA SINGAPORE does not deliver products, samples or vouchers to any address outside of Singapore under any circumstances.
7. COLOR / PRODUCT DESCRIPTION
7.1 We have made every effort to display as accurately as possible the colours of our products and samples on the Site or Mobile Application. Notwithstanding that, as the actual colors you see will depend on the settings of your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product or sample offered by the Site or Mobile Application is not as described, Clause 6.3 above shall apply.
7.2 The effectiveness of any product or sample varies from case to case. Reviews of products and samples, which contain statements in relation to the effectiveness of any products or samples, may be found on the Site or Mobile Application or on third party websites. We do not warrant the accuracy of any statements made by the reviewers in such reviews and accordingly we shall not be liable for any inaccuracy or misrepresentation in such reviews.
8.1 You represent and warrant that if you are making any payments relating to the Services, any payment information you provided is true, correct and complete.
8.2 You will pay the charges incurred for your use of the Services at the posted rates, including any applicable taxes, via the Site or Mobile Application. Payment via the Site or Mobile Application shall be completed through PayPal secured payment gateway. You need to agree to PayPal’s terms and conditions for the use of PayPal’s secured payment gateway which may be found at http://www.paypal.com/.
8.3 All payment must be made in full. The SERTA SINGAPORE may retain any item for which we have not received payment in full until such time we receive full payment. We also reserve the right to dispose the item in any manner we deem fit in accordance with these Terms and Conditions.
8.4 We do not accept any request to split the payment for one (1) or more products, samples or vouchers which are made in one (1) or more orders.
9.1 The Contest is organised by SERTA SINGAPORE.
9.2 Participation in the Contest is subject to these Terms and Conditions (“these Terms and Conditions“).
9.3 By participating in the Contest, each participant accepts and agrees to be bound by these Terms and Conditions, and any amendments, additions, replacements, variations and modifications hereto, which shall be final and binding in all respects. SERTA SINGAPORE reserves the right at its sole discretion to amend, replace, vary and/or modify these Terms and Conditions without notice to the participant. Any non-compliance with or breach of any of these Terms and Conditions may disqualify a participant at any stage of the Contest, and any prizes won may be forfeited, withheld, withdrawn or reclaimed.
9.4 The qualifying period for the Contest will be stated clearly on all communication posts (“Contest Period“).
9.5 To enter the Contest, a participant must follow all instructions stated on the contest postings to register your chance to win.
9.6 A participant who completes the steps listed in the contest postings during the Contest Period will receive ONE entry in the Contest (“Entry“).
9.7 Each participant shall only be entitled to win ONCE in the Contest, regardless of the number of entries submitted by such participant.
9.8 The Contest is open to Singaporeans, Permanent Residents, and others residing in Singapore, who are aged 13 years old and above. Winners who are below 18 years old will need to be accompanied by a parent or legal guardian when claiming their prize. Employees of SERTA SINGAPORE and their immediate family members (including spouses, children, parents, brothers and sisters) are not eligible to participate in the Contest. Winners will be required to sign a statement confirming their eligibility before prize collection.
9.9 The Contest will be drawn randomly from the pool of Entries by SERTA SINGAPORE on the next working day at 15:00 hours at Singapore Post Centre, located at 10 Eunos Road 8, Singapore 408600 after the contest ended.
9.10 All winners will be announced on SERTA SINGAPORE’s social media platforms. SERTA SINGAPORE’s decision at all stages of the Contest is final. No enquiries or appeals, verbal or written, shall be entertained. Winners shall present such documentation as SERTA SINGAPORE may require in order for SERTA SINGAPORE to verify the identity of the winner and, where applicable, eligibility, of the winner for a prize. If SERTA SINGAPORE subsequently determines that a person is in fact not eligible for a prize or to participate in the Contest, for any reason whatsoever, the organising may, in its sole discretion, reclaim such prize and award or dispose of such prize in such manner and/or to such person(s) as SERTA SINGAPORE may deem fit.
9.11 The participants shall be deemed to have accepted any and all decisions by SERTA SINGAPORE concerning, without limitation, these Terms and Conditions, the procedures and regulations of the Contest, the award of prizes and any other matters relating to the Contest, and to have agreed to abide by such decisions, terms and conditions, procedures and regulations.
9.12 Prizes are subject to availability and SERTA SINGAPORE reserves the right, at any time and in its sole discretion, to substitute, withdraw, add to or alter, any of the prizes offered under the Contest without notice to the participants. Prizes are not transferable, not refundable and not exchangeable for cash or other items, in full or part, and are not replaceable if lost, damaged or stolen. SERTA SINGAPORE accepts no responsibility for any tax or other liability that may arise from the prizes. A winner shall not be entitled to any compensation, benefit or substitution in any form should the prize be forfeited, withheld, unused or reclaimed.
9.13 SERTA SINGAPORE will not be liable for any direct and indirect losses, damages and claims, howsoever caused. All warranty claims in regard to a prize should be directed to the applicable manufacturer or merchant. No representations, warranties, terms or conditions that are not expressly stated in these Terms and Conditions shall apply to Contest or in respect of the prizes, save to the extent that such representations, warranties or terms may not be excluded by law, and all implied warranties are hereby excluded, including but not limited to, the implied warranties of satisfactory quality, merchantability or fitness for a particular purpose of any of the prizes.
9.14 SERTA SINGAPORE reserves the right to withdraw or terminate the Contest at any stage and at any time, if deemed necessary in its sole discretion, without notice or liability to any party.
9.15 All prizes (or their equivalent value) which are not won or remain unclaimed after two months of the date of the Contest will be forfeited.
9.16 By participating in the Contest, a Participant shall be deemed to have given his or her express consent to SERTA SINGAPORE using and/or disclosing such participant’s personal particulars to any person or entity involved in organising, promoting or conducting the Contest, for the purposes of the Contest. Each participant and/or winner in the Contest consents to SERTA SINGAPORE disclosing and/or publishing their names, particulars, personal data and pictures / photographs in any manner which SERTA SINGAPORE may deem fit for publicity and/or advertising purposes in relation to the Contest. The winners in the Contest shall cooperate with and participate in such publicity activity organised by SERTA SINGAPORE without any compensation and in such manner as SERTA SINGAPORE may deem fit. The non-compliance by any participant or winner with this clause shall result in his or her disqualification from the Contest and/or being entitled to receive any prize.
10. YOUR RESPONSIBILITY
10.1 You shall use the Services subject to the following conditions:
(a) you agree to abide by and comply with these Terms and Conditions at all times;
(c) you agree to submit a copy of your NRIC/FIN for verification purposes if requested by us; and
(d) you have provided all information we require in connection with your registration, and such information is accurate and complete.
10.2 You grant us the right to disclose specific information as required by any applicable law, direction of a regulatory authority or stock exchange or pursuant to a court order.
10.3 You acknowledge that incomplete or erroneous information provided by you may result in loss or delay in the delivery of your product, sample or voucher to your mailing address.
11. OUR RESPONSIBILITY
11.1 We will notify you of the charges you have to pay for your use of the Services.
11.2 In providing the Services, we act as an independent contractor and we are not an agent of any Merchant(s) or act in any other capacity unless otherwise specifically stated.
12. NON-REFUNDABLE OR NONRETURNABLE POLICY FOR ANY SALE OF PRODUCTS, SAMPLES OR VOUCHERS ON THE SITE OR MOBILE APPLICATION
With the current COVID-19 situation, the Singapore Government has also implemented the Circuit Breaker (CB) Measures to help contain the virus and prevent the spread of the virus through peoples’ contacts.
12.1 For the safety of the Community and per the Government measures, and to help reduce the spread of COVID-19, the Company, Serta International will also consider the safety of the people and the Community, Serta establishes the guidelines and for the safety of our consumers, suppliers, and carriers, some products are non-returnable and non-refundable for product categories (Mattresses, Mattress Toppers, Bedframes, Bedlinens, Pillows, and accessories). And also due to hygiene and quality reasons we do not accept any refund or returns.
Please see below for information on product categories where these restrictions may apply.
What Items are Non-Refundable and Nonreturnable?
Non Refundable or Nonreturnable If Opened
- Mattresses Toppers
- Mattress Toppers
- Bedframes or divans
- Bed Linens and Pillows
- Bedding Accessories
12.2 All products, samples and vouchers are checked by The SERTA SINGAPORE’s staff before delivery to ensure that they are in good condition.
12.3 Once a product is sold, The SERTA SINGAPORE will not entertain any requests for refunds or exchanges of such product. The SERTA SINGAPORE shall only be responsible to deliver the product ordered by you in accordance with Clause 6.3 above. All requests for returns and exchanges of the product shall be directed to the Merchant.
13. UNCLAIMED DELIVERIES
13.1 If you fail or refuse to
(i) accept delivery;
(ii) pay for delivery; or
(iii) collect the product, sample or voucher ordered by you, we may at our sole discretion:
(a) where appropriate, contact you and agree on the appropriate action to take;
(b) dispose the product, sample or voucher in any manner we deem fit without being liable to you.
14. RESTRICTED AREAS
14.1 For the avoidance of doubt, your product, sample or voucher shall not be delivered to restricted areas in Singapore including but not limited to Paya Lebar Airport (Communication Centre), Changi Airport (Transit and restricted areas only), military campsites and offshore islands (excluding Jurong Island and Sentosa Island).
15. DISCLAIMER AND EXCLUSION OF LIABILITY
15.1 We shall not be liable for all direct, indirect, ancillary or consequential loss or damage, including but not limited to the loss of profits, business and anticipated savings, even if the risk of such loss or damage was brought to our attention, resulting from your use of the Services, products, samples or vouchers, including but not limited to our failure to perform any of our obligations hereunder as a result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any mode of transport or other force majeure, including fire, flood or any acts of God.
15.2 The Services, are provided on an “as is”, “as available” basis without any warranties whether express or implied.
15.3 We give no warranty as to the genuineness or authenticity of any product, sample or voucher from any Merchant.
15.4 You take responsibility for the use of any products or samples, taking into consideration the constitution of the person using such products or samples. For the avoidance of doubt, we shall not be liable for any consequence of use of products or samples, including but not limited to rash, skin irritation and skin dryness.
15.5 We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Services, the Site or the Mobile Application will be free of faults or that Samples will be free of error, and we do not accept liability for any such faults, errors or omissions. In the event of any such error, fault or omission, you should report it by contacting us at email@example.com
15.6 We do not warrant that your use of the Services, the Site or the Mobile Application will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Services, the Site or the Mobile Application will be transmitted accurately, reliably, in a timely manner or at all. Notwithstanding that we will try to allow uninterrupted access to the Services, the Site and the Mobile Application, access to the Services, the Site and the Mobile Application may be suspended, restricted or terminated at any time.
15.7 We do not give any warranty that the Services, the Site and the Mobile Application are free from viruses or anything else which may have a harmful effect on any technology.
15.8 We reserve the right to change, modify, substitute, suspend or remove without notice any information, Samples or Services on the Site or Mobile Application from time to time. Your access to the Site or Mobile Application and/or the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. For the avoidance of doubt, we reserve the right to withdraw any information or Samples or Services from the Site or Mobile Application at any time.
16.1 You shall indemnify and keep us indemnified at all times from and against all demands, claims, actions, suits and proceedings incurred, suffered or sustained by us in connection with the Services performed for you, and pay us damages, costs and interest in connection with such demands, claims, actions, suits or proceedings.
17. TERMINATION BY US
17.1 We reserve the right to terminate or suspend your User Account and/or the Services at any time without assigning any reason.
17.2 Without prejudice to the generality of the foregoing, we reserve the right to terminate or suspend your use of the Services if:
(a) there is abuse or misuse of the Services by you; or
(b) we are of the reasonable opinion that you have breached any of these Terms and Conditions.
17.3 We shall not be liable to you or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.
17.4 Upon the termination of any User Account, The SERTA SINGAPORE reserves the right to delete from server(s) any information contained in the Site or Mobile Application, including, but not limited to, postings, comments, bookmarks, messages, user ratings and points in account. There will be no refund to any kind on termination and you agree to waive all rights to claim or request of such refund.
18. TERMINATION BY YOU
18.1 You may terminate use of the Services by giving us at least one (1) calendar month’s prior notice in writing to the address specified in Clause 18, and/or click here to contact us.
18.2 Your termination of use of any Services shall not release you from any liabilities or responsibilities which have accrued prior to the date of termination, including but not limited to your obligation to pay any outstanding charges
19.1 Any notices, demands or any other correspondences whatsoever shall be deemed to be communicated to you if the same is sent by ordinary post or email to the address provided under your User Account, or such other address as informed to us in writing prior to the dispatching of any notices, demands or any other correspondence whatsoever.
19.2 All notices or correspondence from you to us must be in writing and sent to us at the address or email specified below.
Serta International Pte Ltd
9 Tuas South Avenue 10,
#02-01/02, T99 Building
20. ASSIGNMENT AND SUB-CONTRACT
20.1 We have the right to assign or transfer or sub-contract all or part of our rights or obligations here under at our discretion without prior notice to you.
21.1 These Terms and Conditions may be modified from time to time. Any modifications to these Terms and Conditions will be effective upon publication on the Site or Mobile Application. You should therefore read these Terms and Conditions carefully before you place any order. Your continued use of the Services after any modifications to these Terms and Conditions indicates your acceptance of the modified Terms and Conditions.
22. APPLICABLE LAW AND JURISDICTION
22.1 The laws of the Republic of Singapore, without regard to the conflict of laws principles thereof, will apply to all matters relating to these Terms and Conditions.
22.2 You accept and agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with these Terms and Conditions.
23. DESIGNS PRODUCED BY US
All Beddings (Mattress, Bedframes, Bed linens, and accessories, etc.) Any designs produced by us for you will remain our intellectual property and may not be used in any other form without our prior written consent.
Most of Serta International’s products displayed on the website are available in select Serta Sleep Center, department stores, Takashimaya, and Robinsons. And only selected products indicated for online sale will be available for purchase online, while the rest of Collections or Series can only be purchased from Serta Sleep Center or specific department stores as Takashimaya Department Store or Robinsons Singapore. The prices displayed on the Website are quoted in Singapore Dollars and are valid and effective only in Singapore.